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RETURN and REFUND POLICY You have 30 calendar days to return an item from the date you received it. Our return address is M.C. Overhead Door 23703 State High Way 285, Cochranton, PA 16314 The buyer is responsible to pay the return shipping. Include a copy of the packing slip/invoice in the return package. All items to be returned must be in the same condition as received. * For torsion springs, please refer to return conditions listed below. When we receive the
item(s) back and it is in good resell able condition we will issue a refund for
the purchased price minus our original shipping cost. * If the shipping cost was more than what was invoiced for shipping,
the refund for the item will be for less than the item amount. If the shipping
cost was less than the shipping amount invoiced, the refund for the item will be
for more than the item amount. * Refund will be issued via the original method of payment. In the event of an exchange, buyer is responsible for all shipping costs and any additional difference in item prices. Questions and photos regarding return requests can be emailed to us at [email protected]Please make sure that the torsion springs you ordering are the correct size for your door. Did you measure your old spring (s) correctly following the instructions given online? The measurements needed are for wire size (.207, .218, .225 etc…), inside diameter (1 3/4”, 2 , 2 ¼”, 2 5/8”, etc ), and the length (measuring the wire part only; do not include the cones on the ends in this measurement. The correct length measurement is taken from the unwound spring). If your door has two springs, are they both the same size? Check the coil wind. Is your spring a Right Wound or Left Wound? (This is referring to the direction the wire coils on the spring; NOT where the spring is placed on the door). Use the image below for reference. You can look at either end of the spring. The wire will coil the same on both ends. Your new springs will go back up the same way your old springs came down. The Right Wound spring will go on the same side as your old Right Wound spring and your new Left Wound spring on the same side as your old Left Wound spring. ------------------------------------------------------------------------------------------------------------------ * We do accept returns on torsion spring sizes that we stock, but conditions do apply. Returns are not accepted on special order springs, including sizes that we do not stock and springs cut by request to lengths that are not within the standard size range for the wire size and inside diameter ordered. Please note: once a torsion spring is installed (wound) long enough for the wind to ‘set’, meaning that even after the spring is taken down (unwound) the wire remains twisted, we will no longer accept a return for the spring (s). At this point the spring is considered a used spring and is no longer resell able. Most of our springs do have a pre painted white winding line. We do not accept returns on springs that have been spray painted, etc. If you need to add more of a winding line and there is the possibility that you may need to return the spring, chalk or grease paint needs to be used. .No refunds or exchanges will be given for any spring (s) returned in unacceptable condition.Shipping information and Policies M.C. Overhead Door Inc. ships their products using UPS Ground and USPS First Class and Priority Mail. If expedited shipping is needed please feel free to contact our office number during standard eastern time business hours (814) 573 2563 International Shipping Consists of Canada only, and items will be shipped USPS First-Class Package International Service or USPS Priority Mail International Service. For more Canada rate information, call our office during standard eastern time business hours. Shipping and Handling time Orders are generally shipped the following business day of the day they are ordered |